Regulation

• Rachel Lam
  Ombudsman Director. Financial Ombudsman Service
• Matt Brewis
  Director of Insurance, Financial Conduct Authority
• David Perry
  Managing Director. FSB Insurance Service
• David Sparkes
  Head of Compliance & Training. BIBA

The insurance broking sector has been rising to the challenge of ever-increasing regulation for a number of years and the outlook is for evermore change. With the Consumer Duty just around the corner, what regulatory changes will offer the most challenge and how will brokers need to rise to them?

By the end of the session, delegates should be able to:

• Identify the key elements of the Consumer Duty
• Discuss the key challenges that the Consumer Duty will create for their business
• Outline what actions they take away from the session for implementation