March 20th, 2023

“There are three constants in life … change, choice and principles” Stephen Covey

The new FCA Consumer Duty is already on the radar for UK brokers. Under these principles, firms must act to deliver consistently good outcomes for customers – equipping them with adequate information to make informed and effective decisions and providing support throughout their relationship.

Brokers need a holistic review of their communications to ensure customers can make properly informed and timely decisions and are not exploiting information asymmetries and behavioural biases.

This session will help you understand FCA Consumer Duty, and what it means for your organisation.

By attending this presentation delegates should be able to:

  • Understand, in detail, the new requirements for brokers, and how you can begin to prepare for that transition now.
  • Outline the significant shift required in both culture and behaviour, to ensure consistent focus on consumer outcomes and put customers in a position where they make effective decisions.
  • Explain the strategies needed to deliver positively impact customer experiences and offer a more consistent standard of protection for consumers and to prevent harm before it occurs.