March 20th, 2023

Now is the time to shine a light on the crucial role that insurance brokers play in the customer journey. Insurance brokers today, are consultants, advisors, mentors and confidantes to their clients. It’s not just about the cheapest premium.

Hear from our panellists about why standards in broking matter, what good actually looks like in broking today and how you can stand out from the crowd by focusing your attention towards becoming a trusted advisor to your clients.

Audience members will leave this session having learned:

  • How to look critically at how you are doing things to, ultimately, improve your performance as a broker
  • How to go back to basics to significantly improve your customer relationships
  • The importance of using your network and experiences to bring fresh perspectives to your client interactions
  • How raising professional standards in broking supports the FCA’s Consumer Duty