As the insurance industry explores long-term digital and environmental ambitions, is there a danger that vulnerable customers could be overlooked?
According to the Good Things Foundation, 14.9 million people have very low digital engagement with 10 million lacking even basic digital skills; issues include access, confidence, motivation and skills. In this session we’ll explore some of the causes and what we can do to promote digital inclusion.
By attending this presentation attendees should be able to:
- Understand the prevalence of digital exclusion and associated challenges
- Recognise what they can do to promote digitally inclusive environments