Stephensons is an award-winning, full-service law firm with over 300 staff, providing expert legal support across a wide range of sectors. We have been working with legal expense insurers, insurance brokers, unions, and affinity groups for over 25 years, helping them enhance their offerings in a competitive market. We understand the increasing demand for providers to differentiate themselves, offering value-added services that strengthen relationships with business partners and customers. Our expertise covers everything from initial telephone advice and first notification of loss (FNOL) processing to complete legal claims handling under delegated authority. As a full-service firm, we manage all service areas in-house, eliminating the need for outsourcing. This not only enhances the client experience but also streamlines the process, saving time and ensuring a seamless service for policyholders and members. Our approach supports stronger retention rates and adds real value to your organisation.