IPI empowers insurers to deliver exceptional customer experiences through innovative Contact Centre solutions and personalised support. With a people-first approach, we help insurers streamline claims handling, improve policyholder interactions, and ensure compliance with flexible, scalable technology.

As a trusted Genesys, Avaya, and Calabrio partner, we also offer our own ElasticCX CCaaS platform – used by insurers like The Green Insurer to power seamless, omnichannel customer engagement. ElasticCX adapts to your needs, providing intuitive tools, real-time analytics, and AI-driven insights that enhance efficiency and service quality.

Beyond Contact Centres, we deliver robust connectivity solutions, including SIP and NGN services, ensuring high call quality, system reliability, and reduced downtime. Backed by IPI’s dedicated support, insurers can focus on delivering exceptional customer service while driving operational resilience and growth.