Conference

The BIBA Conference is the largest insurance conference and exhibition of the year for brokers through the UK.

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#BIBA2025

The BIBA Conference has a well earned reputation for showcasing the most influential and inspiring speakers found at any insurance event.

14 MAY

Wednesday

08:30

Registration & Exhibition opens

09:50 - 10:20

Welcome to The BIBA Conference 2025

Keynote

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Graeme Trudgill

Jonathan Evans

Clive Myrie

One of the BBC’s most experienced foreign correspondents, Clive Myrie anchors the BBC News Channel and presents bulletins on BBC One. He has made features and programmes for Panorama, Newsnight and Radio 4, and is the host of the long running quiz show Mastermind. Clive is a fan of the Arts & music, and regularly hosts The BBC Proms. He has also made documentaries on jazz for Radio 2 and Jazz FM. He presented the main BBC One bulletins live from Kyiv during the war in Ukraine. Clive also presented the documentary, The Crown Jewels for BBC1, which was screened as part of the Queen’s Platinum Jubilee celebrations. His travel series Clive Myrie’s Italian Roadtrip, was a hit on BBC2, and one of the most popular shows on the BBC. First posted to Japan after becoming BBC’s foreign correspondent, Clive then held posts as Washington correspondent, covering the administrations of three US presidents, six US presidential elections and the impeachment of Bill Clinton. He has also served as the BBC’s Africa, Asia and Europe Correspondent and was part of the BBC’s presenting team covering the wars in Iraq, Afghanistan, and the former Yugoslavia. Having covered everything from Theresa May’s resignation to ETA’s ceasefire declaration and Russia's invasion of Ukraine, Clive has won the prestigious Peabody Award, the broadcast equivalent of the Pulitzer Prize. Clive has reported from more than eighty countries over the last twenty years. He has presented a number of BBC documentaries, including a special on the life of Barack Obama and the acclaimed Mexico's Streets of Blood. He has appeared on Have I Got News For You, Richard Osman’s House of Games and even had a fleeting appearance in the Alan Partridge film, Alpha Papa. In his book Everything is Everything: A Memoir of Love, Hate & Hope, Clive reflects on how being black has affected his perspective on issues he's encountered in thirty years of reporting, and shows how those experiences gave him a better idea of what it means to be an outsider.

Session details:

10:20 - 11:10

Keynote 1

11:25 - 12:05

A New Era for Insurance Broking

Seminar Stage, Charter 2/3

Seminar Stage sponsored by Markel.

The insurance broking industry is undergoing a profound transformation, ‘A New Era’ driven by shifting market dynamics, evolving customer expectations, alongside rapid technological advancements. Explore the key challenges and opportunities that lie ahead for brokers, offering valuable insights into the next era of our industry.

Examine how emerging technologies—such as artificial intelligence, data analytics and digital platforms—are reshaping client interactions, risk assessment and operational efficiencies. Evaluate strategies that enable brokers to adapt, innovate and thrive in an increasingly complex and competitive landscape.

An engaging session that will arm you with knowledge and tools to navigate ‘A New Era’ of insurance broking with confidence.

By the end of this session delegates should be able to:

Identify the key challenges and opportunities that lie ahead for insurance brokers in the short and medium term.
Discuss how changes in technology can support the evolution and advancement of the industry.
Evaluate strategies for brokers to adapt and thrive in a rapidly changing landscape.

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Caroline Barr

John Warburton

Phil Williams

Clarissa Franks

Alistair Fraser

12:15 - 12:55

Insurance Capacity for the New Era

Seminar Stage, Charter 2/3

Seminar Stage sponsored by Markel.

In an evolving risk landscape, the availability and affordability of insurance coverage are increasingly shaped by the complex relationships that lie within our industry. Delve into the intricate dynamics of insurance capacity, exploring how market conditions, capital availability and risk appetite influence product development and client protection.

Gain a deeper understanding of how these interdependent relationships drive the creation of increasingly competitive solutions and what factors determine market capacity. Explore forward-thinking strategies to safeguard the sustainability and availability of diverse insurance products that meet the needs of businesses and individuals in this next era.

Uncover the key insights and practical approaches to navigating capacity challenges ‘A New Era’ era of insurance.

By the end of this session delegates should be able to:

Explain the interdependent relationships between brokers, insurers, and reinsurers in creating competitive insurance products.
Assess how market dynamics and capacity influence product offerings and client protection.
Explore strategies to ensure the availability of diverse, competitive products in the future.

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Helene Madell

Michelle Taylor

Tom Downey

12:15 - 14:00

Lunch

14:00 - 14:40

Broker Choices

Seminar Stage, Charter 2/3

Seminar Stage sponsored by Markel.

Brokers face a range of strategic crossroads and choices that will define their next era. Whether it’s embracing innovation, securing investment, pursuing acquisitions, joining networks, transitioning to employee ownership or planning an exit strategy, each path comes with distinct opportunities, but also risks.

Evaluate these strategic options, analysing their benefits whilst having awareness of their potential drawbacks to inform brokers’ decision-making at critical crossroads. Assess and implement the most effective path for their organisation, fostering sustainability and success in the next era.

An insightful discussion on navigating the evolving landscape of insurance broking and making informed choices for ‘A New Era’.

By the end of this session delegates should be able to:

Evaluate the various strategic options available to brokers, including innovation, investment, acquisition, networks, employee ownership, and exit strategies.
Analyse the benefits and risks associated with each choice to inform decision-making at critical crossroads.
Develop an actionable framework for brokers to assess and implement the most suitable path for their business.

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Peter Blanc

Barbara Miller

15:00 - 15:05

Francis Perkins Award

15:05 - 15:55

Keynote 2

18:00

Exhibition close

15 MAY

Thursday

09:00

Registration & Exhibition opens

09:40 - 09:45

Welcome to Day 2

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Clive Myrie

Session details:

09:45 - 10:35

Keynote 3

10:55 - 11:35

Partnering to Deliver Value on Claims

Seminar Stage, Charter 2/3

Seminar Stage sponsored by Markel.

The claims experience is a defining moment in the customer journey—one that can build trust or instantaneously erode confidence in your organisation. In this session, we will analyse the pivotal role of claims as a critical customer touchpoint and discuss how effective claims management strengthens relationships, enhances reputation, and drives long-term client loyalty.

Examining the key challenges facing claims processes today, from increasing regulatory scrutiny to shifting consumer expectations for the need for speed, transparency and fairness. Through expert insights, attendees will explore innovative strategies to streamline claims handling, leverage technology and foster stronger partnerships between brokers, insurers, and service providers to deliver real value to customers.

A thought-provoking discussion on transforming claims management to meet the demands of the modern insurance landscape in ‘A New Era’.

By the end of this session delegates should be able to:

Analyse the importance of claims as a critical customer touchpoint and their role in maintaining trust and reputation.
Examine the current challenges within claims processes, including regulatory and consumer scrutiny.
Identify innovative strategies for improving claims management and delivering value to customers.

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Waseem Mailk

Rachel Lam

Richard Napoli

Bruce Hepburn

11:45 - 12:25

The Value of an Insurance Broker

Seminar Stage, Charter 2/3

Seminar Stage sponsored by Markel.

In an increasingly competitive and evolving insurance marketplace, brokers must continually demonstrate their unique value proposition. Explore how brokers can differentiate themselves from other distribution channels by providing expert advice, tailored solutions and unmatched, personalised service.

Evaluate the concept of fair value and how it applies across various insurance products and services, ensuring that clients receive meaningful benefits and protection. Discuss strategies for redefining the broker’s role in a way that delivers genuine, measurable value—enhancing client relationships, strengthening trust, and securing long-term success in a changing landscape.

Gain a fresh perspective for ‘A New Era’ as well as actionable insights on positioning brokers as indispensable partners in the insurance value chain.

By the end of this session delegates should be able to:

Explore how brokers can differentiate themselves from other forms of distribution.
Evaluate the concept of fair value and its application across various insurance products and services.
Develop strategies for redefining the role of brokers to deliver genuine and measurable value to clients.

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David Sparkes

Ian Hughes

Laura Hancock

James Daley

12:00 - 13:45

Lunch

13:40 - 14:20

A New Era for Regulation

Seminar Stage, Charter 2/3

Seminar Stage sponsored by Markel.

As the regulatory landscape evolves, insurance brokers must stay ahead of changes that will shape the industry’s next era. This session will examine the FCA’s new five-year strategy, exploring its key priorities and the potential impact on brokers, insurers and clients.

Assess the role of BIBA’s Manifesto in driving growth, improving industry standards and influencing the regulatory framework. Gain insights into how they can proactively navigate these changes, turning regulatory challenges into opportunities for innovation and competitive advantage.

Explore the shifting regulatory environment and discover strategies to thrive in ‘A New Era’.

By the end of this session delegates should be able to:

Describe the FCA’s new five-year strategy and its potential implications for the industry.
Assess the role of BIBA’s manifesto and regulatory proposals in driving growth and improving the regulatory framework.
Identify opportunities for brokers to navigate and benefit from a changing regulatory landscape.

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Julie Comer

FCA Representative

14:30 - 14:35

Young Broker Award

14:35 - 15:25

Keynote 4

Keynote Stage, Auditorium

TBC

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David Coulthard MBE

David Coulthard won thirteen Formula One Grand Prix, racing for the Williams, McLaren and Red Bull teams. He is now a popular broadcaster as well as the author of The Winning Formula, a look at the key lessons F1 holds for businesses and business leaders. David dominated Britain’s junior Formula Ford categories and was the first ever recipient of the McLaren Autosport Award for young drivers. His first memorable battle was with future F1 rival Rubens Barichello for the British Formula 3 Championship, a battle David won. Appointed a test driver with the Williams F1 team, he was unexpectedly promoted to the team after the tragic death of Ayton Senna. He partnered fellow Brit Damon Hill for the remainder of the season. In his first full season as a driver, David won the Portuguese GP and finished third in the Championship. He enjoyed more success at McLaren, with 12 of his 13 career wins coming with the team. He twice supporting team mate Mika Häkkinen to the Drivers’ Championship and two seasons later finished runner-up behind Michael Schumacher. Coulthard’s last few years were spent at the newly-formed Red Bull team and, on his retirement after over a decade in F1, he was the highest-scoring British driver of all time. Since his retirement from Formula 1 driving, David has served as a consultant to the Red Bull team, and has continued to race in the DTM class of touring cars and the Race of Champions series. He has also become a popular pundit and commentator, first for BBC, and then as a key part of Channel 4’s race team. Away from the track he has written two books, including The Winning Formula: Leadership, Strategy and Motivation The F1 Way, a look at how lessons from the world of F1 apply elsewhere, from how pit crews work to what sponsors get from their involvement in the sport to how team principals operate. In speeches he lifts the lid on the high-risk, high-pressure, high-tech and high-finance world of F1 and looks at the innovation and teamwork required to succeed in the world’s fastest sport.

Session details:

Keynote 4 - Game, Strategy & Determination: A Panel of Sporting Success

15 May 2024, 02:35 pm

16:00

Exhibition close

Sessions at The BIBA Conference are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations.

Coming soon

It won’t be long until we start announcing the amazing line-up of speakers and who will be taking part in the Seminar and Keynote sessions. Check back here for the updated agenda details once The BIBA Conference 2024 announcements start.