Fringe Stage
Every Fringe session, hosted by an exhibitor, provides a valuable opportunity for attendees to delve deeper into various topics and discover new avenues for revenue generation. The Fringe is open to ALL attendees at no extra cost and will add immense value to your overall experience at the Conference.
Check back soon for the Fringe Stage agenda for #BIBA2025.
15 MAY
Wednesday
10:00 - 10:30
How to optimise capacity through a Guernsey re/insurance vehicle
We will look at how establishing a (re)insurance vehicle in Guernsey can help you and your clients optimise your insurance offering and increase capacity by accessing specialised (re)insurance solutions.
By attending this presentation delegates should be able to:
- Explain the regulatory and solvency environment in Guernsey
- List the variety of options available for brokers and their clients
- Explain the rationale for setting up an insurance or reinsurance entity in Guernsey

Jody Bisson
Jody Bisson
Director – WTW Management Guernsey
Session details:

Richard Paris-Smith
Richard Paris-Smith
Client Service Leader – Strategic Risk Solutions
Session details:
11:00 - 11:30
Insuring the uninsurable: Navigating exclusions and preparing for systemic risks
Join an insightful discussion with Tom Clementi and Anthony Cordonnier as they explore the characteristics and impacts of systemic risk and the challenges of navigating exclusions. This session will explore the lessons to be learnt from the different ways in which governments and insurance markets around the world have innovated to address systemic risks such as terrorism. Tom and Anthony will also discuss current initiatives in the UK and US which are exploring how governments, and the insurance industry could collaborate more effectively to prepare for systemic cyber risk, and invite an interactive audience Q&A.
By attending this presentation delegates should be able to:
- Learn about the attributes of systemic risks and how markets around the world have responded to them.
- Understand more about the UK’s approach to managing and financing terrorism risk
- Understand the challenges and opportunities associated with implementing effective public-private (re)insurance responses to systemic cyber risk.

Tom Clementi
Tom Clementi
CEO, Pool Re
Session details:

Anthony Cordonnier
Anthony Cordonnier
Global Co-Head of Cyber, Guy Carpenter
Session details:
12:00 - 12:30
Elevate Your Service Game For Business Success
Jo Sykes leads the UK Broker channel at Markel, a business renowned for its unwavering commitment to outstanding service. This is highlighted by their No.1 ranking in the Insurance Times Service Survey and trailblazing growth in highly competitive areas such as Professional Indemnity, Technology and Construction.
In 2003, Sir Richard Branson hired Linda Moir to ‘make flying fun’, and she certainly did: after completely overhauling the training and performance of 5,000+ employees, the highest customer satisfaction scores in the airline’s history were recorded and significant business growth was achieved.
Now, they're ready to share their winning strategies with you.
By the end of this session delegates should be able to:
- Explore the key components and attributes of exceptional service delivery.
- Understand the link between employee engagement and service.
- Discover how exceptional service can positively impact client satisfaction, retention, and overall business growth.
- Identify how to leverage technology and innovation.
- Gain insights into nurturing long-term client relationships through proactive service initiatives.
- Learn strategies to effectively implement and maintain 5-star service standards within your brokerage.

Jo Sykes
Jo Sykes
Divisional Director, Markel UK
Session details:

Linda Moir
Linda Moir
Keynote speaker and former Virgin Atlantic Director of In-flight Service
Session details:
13:00 - 13:30
RSA's acquisition of NIG and FarmWeb and how brokers are set to benefit
In October we announced the acquisition of NIG and FarmWeb. The transaction sees us become the third largest Commercial Lines insurer in the UK. NIG and FarmWeb are highly complementary to our existing UK Commercial Lines business and significantly strengthen our SME and mid-market platform.
This session will look at the rationale behind the deal, the progress made on the integration and the strong foundations that are now in place. We will explain how we will provide an improved service and product proposition to an increasing number of brokers and customers.
By attending this presentation delegates should be able to:
- Describe the opportunity and the strategic rationale behind the acquisition of NIG and FarmWeb
- Explain to colleagues and clients the integration process, the changes that have been made and why it’s the trusted partner to brokers and clients
- Understand the new combined entity and its enhanced service and product proposition

Ken Norgrove
Ken Norgrove
CEO UK & International, RSA Insurance
Session details:

Sonya Bryson
Sonya Bryson
Commercial Lines Managing Director, RSA Insurance
Session details:
14:00 - 14:30
Unlocking the Power of Data to Drive Results For Your Insurance Business
Data is playing an increasingly important role for virtually every business, and the insurance industry is no exception. Brokers are entrusted with their customer’s most valuable information, with 42% of UK brokers listing data quality concerns as the top challenge with their existing technology (result taken from Novidea’s recent global report 2024).
Insurers and brokers have vast repositories of data, but only leverage a fraction of it. Many times this valuable information is stored in disparate systems, or is totally inaccessible. Other times the data is there, but they lack the technology to utilise it.
The insurance organisations that are using data effectively, are doing so with the help of technology and platforms that can help them both access and analyse it. This data can be used to not only better place risks and improve customer service, but also to improve internal efficiencies such as the automation of task lists for brokers, pick up of renewals, monitoring of premiums and automated workflows to help keep staff operating to regulatory standards. Brokers need to look at how they are utilising the valuable information they have and making sure it is secure. They should also ask themselves whether their current technology is holding them back from scaling and digitalising their business.
By attending this presentation delegates should be able to
• Create a customer centric view of your business
• Learn how technology can support a scalable operating mode
• Understand how to leverage data to grow the business by providing better customer experience
• Explore the key UK insurance findings from the Novidea Global Report 2024

Paul Richmond
Paul Richmond
Head of Technology Operations, Novidea
Session details:
15:00 - 15:30
Beyond Numbers: The art of Decision Intelligence in commercial insurance
Your business data alone is no longer enough. But why, and what does this mean for the future?
Join Broker Insights’ Chairman, Chris van der Kuyl CBE, and CEO, Fraser Edmond, as they explore the power of the commercial insurance industry’s first-ever macro view of the market – a multi-billion-pound GWP pool that’s not just scratching the surface, it’s changing the game.
You have the chance to be at the forefront of Decision Intelligence, that shapes the future – your future. Don’t miss the opportunity to learn how to boost engagement, efficiency and revenue generation throughout the commercial insurance distribution chain.
By attending this presentation delegates should be able to:
Articulate the significance of Decision Intelligence in the commercial insurance industry and gain practical insights into utilising macro views of the market to make informed decisions, boost engagement, enhance efficiency, and drive revenue generation within the commercial insurance distribution chain.
Better understand the knowledge and skills needed to navigate the dynamic commercial insurance landscape and will learn strategies to adapt to changes, capitalise on emerging opportunities, and position themselves as leaders in the industry.

Chris van der Kuyl CBE
Chris van der Kuyl CBE
Chairman, Broker Insights
Session details:

Fraser Edmond
Fraser Edmond
CEO, Broker Insights
Session details:
16:00 - 16:30
Buying or selling an intermediary – insights from the front line
Our experts share their insights from their involvement in the buy and sell side of transactions in the insurance intermediary and MGA market, and how to be better prepared for future deals.
By attending this presentation delegates should be able to:
- Understand some of the problematic issues that are frequently found during insurance intermediary due diligence projects and address these issues in their own or target businesses.
- Learn how to handle these types of issues before they become deal breakers or very expensive to resolve.

John Needham
John Needham
Partner, PKF Littlejohn
Session details:

Tom Golding
Tom Golding
Partner, PKF Littlejohn
Session details:
16 MAY
Thursday
10:00 - 10:30
Impact & Influence: building your status as a trusted advisor
With the industry landscape evolving at pace, it’s never been so important for brokers to differentiate themselves - and build trusted advisor status - in the market. As well as to build great relationships and communicate the value of what they do.
By attending this presentation delegates should be able to:
- Communicate with impact so they can instantly establish credibility and authority with prospective clients and other key stakeholders
- Learn how to handle difficult questions with ease - even those from the toughest of clients or colleagues
- Deliver powerful client presentations that help them build trusted advisor status - and win new business

Katherine Bryant
Katherine Bryant
CEO, The Progress Partnership
Session details:
11:00 - 11:30
The new Narcos - who are the attackers behind cybercrime in the UK and how to protect against them?
Coalition’s UK Incident Response Lead, Mark Bird, and Head of Insurance, Tom Draper, walk through the evolution of cyber attacks against UK companies and reveal who is behind them. How does the changing behavior of the cyber criminals lead to different defensive measures that need to be in place to protect clients? What does a cyber attack looks like, and how can Coalition’s Active Cyber Insurance help to mitigate the risk and support in the case of an event? We answer these questions and more.
Don’t miss this essential Day 2 session!
By attending this presentation delegates should be able to:
• Explain to clients what’s behind the most impactful types of cyber crime
• Understand what motivates and drives cyber attacks
• Map out the process to clients of how an incident should be handled
• Explain how an active cyber insurance approach can help to mitigate the risk and impact of cyber crime

Mark Bird
Mark Bird
UK Incident Response Lead, Coalition
Session details:

Tom Draper
Tom Draper
Head of Insurance, Coalition
Session details:
12:00 - 12:30
Supporting brokers (and their clients) on sustainability
Sustainability is a topic of increasing importance for businesses, be that to meet regulatory and reporting requirements, to demonstrate what you stand for to investors, customers and employees; and to have positive impacts on both the environment and society. But it is not an easy journey to take, especially for SMEs, who often don’t have the understanding or capability to even know where to start. As brokers, you are in a great position to provide support and guidance to your clients, whilst also going on this journey yourselves. Aviva, Weightmans and Flotilla are BIBA members who are leading the charge on supporting SMEs in this space, and will share insight on the challenge ahead, and some of the tools that are available to help.
By attending this presentation delegates should be able to:
- Understand why acting more sustainably is important for you as a business
- Understand what tools and resources are available via BIBA to support you and your clients on this journey

Simon Burckitt
Simon Burckitt
Sustainability Lead, UK General Insurance, Aviva
Session details:

Caroline Linford
Caroline Linford
ESG Director, Flotilla
Session details:

Simon Colvin
Simon Colvin
Partner, ESG Lead, Weightmans
Session details:
13:00 - 13:30
Thriving in the evolving landscape of the insurance broker
We will be discussing the challenges and opportunities facing Insurance Brokers in 2024. Learn how you can grow your Broking firm amidst turbulent market cycles, service obstacles, capacity constraints, regulatory pressures, fierce competition, price-conscious clients, dynamic economic and political shift. The session will explore strategies to navigate these complexities and to position you and your firm for growth and success.
Don't miss out on actionable insights to thrive in the evolving landscape of the insurance broking profession.
By attending this presentation delegates should be able to:
- Understand some of the challenges facing brokers in today’s market
- Explore actionable strategies to navigate these challenges
- Gain industry insights into key areas of focus for insurance brokers to unlock growth potential

Laura Hancock
Laura Hancock
Managing Director of Yutree Insurance and Chair of CII Broking Board
Session details:

Charlie Upton
Charlie Upton
Regional Managing Director – North East, PIB Insurance Brokers
Session details:

Peter Robinson
Peter Robinson
Managing Director, Prizm Solutions Ltd
Session details:

Yasmin Van Der Veen
Yasmin Van Der Veen
Account Executive, Marsh and Former CII Broking New Gen
Session details:
The Fringe Stage sessions are hosted by exhibiting companies and represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations.

Coming soon
It won’t be long until we start announcing the amazing line-up of speakers and who will be taking part in the Seminar and Keynote sessions. Check back here for the updated agenda details once The BIBA Conference 2024 announcements start.
Sponsored by:

Aviva
At Aviva we help our 19.6 million customers make the most out of life, plan for the future and have the confidence that if things go wrong, we’ll be there to put it right. We’ve been taking care of people for more than 325 years, in 2023, we paid £25.6 billion in claims and benefits to our customers. Powered by our broker partnerships, we’re committed to helping you and your clients meet the demands of the ever-changing insurance landscape. It’s always been our goal to stand alongside you, whatever the challenges. We’re here for you, and with our sharpened focus on service excellence, an expanded appetite, a bolstered team of talent, and continuous investments in our infrastructure, we’ve never been better positioned to help you move forward, wherever you want to go. We’re proud to continue our support of the BIBA Conference for 2025 as Principal Sponsor, and look forward to seeing you in May to share how we can go even further for you and your clients this year. It takes a partnership. It takes Aviva.
Stand C20

RSA
RSA’s heritage as one of the world’s longest-serving general insurance companies offers stability, knowledge and experience for our diverse customers and broker partners. Since becoming part of Intact Financial Corporation, we have built upon these solid foundations and focused upon the future, where outperformance will be achieved through our core values of integrity, respect, excellence and generosity and ensuring we remain customer-driven in everything we do. Our customers are our biggest advocates, therefore a core pillar of our Commercial strategy is to improve experience with optimised service levels, claims provision and product quality.
Stand E10

Ardonagh Advisory

AXA
AXA Insurance offers personal and commercial insurance, while AXA XL focuses on P&C and specialty
risks. AXA Health is AXA’s UK health and wellbeing specialist and AXA Partners is a B2B specialist,
providing solutions in assistance services.
Together, we cover individuals and businesses operating in diverse sectors, and distribute our
products through brokers, aggregators, corporate and retail partners and direct to the customer. We
work hard to become a genuine partner to our customers, summed up in our tagline ‘Know You
Can’.
We wish everyone a successful conference and look forward to working with you.

Carpenters Group
Established in 1994, Carpenters Group is the UK’s leading provider of insurance and legal services.
Our family heritage and long-standing relationships are a testament to the quality of our service, maintaining an agile small firm mindset while handling a high volume of claims.
With over 30 years of experience, our growing team of around 1,500 colleagues, partner with insurers, brokers and MGA’s to deliver comprehensive claims solutions. At Carpenters Group, we focus on the customer and ensuring their claims journey consistently exceeds expectations.
We operate across the UK from seven locations: Liverpool, Birkenhead, Leeds, Haywards Heath,
Manchester and Glasgow.
Stand F48

CFC
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks. Headquartered in London with offices across Europe, USA and Australia, CFC has over 1000 employees and is trusted by more than 150,000 businesses in 90 countries. You can learn more at cfc.com and LinkedIn or visit the CFC team at BIBA! We’ll be on stand B18 and the Cyber Hub throughout the entire conference!
Stand B18

Close Brothers
With over 45 years of experience, we’re a leading provider of premium finance in the UK, dedicated to putting our brokers and their customers first. Working in partnership with brokers, we offer practical support, unique data, and insights, to unlock opportunities for you and your customers. Our wide range of products help all types of customers pay for their insurance, by spreading the cost over regular fixed monthly payments. Come and speak to us about how we can help you to reach your premium finance potential.
Stand D30

Cowbell
Cowbell is a cyber insurance provider for small and medium-sized enterprises (SMEs) and mid-market businesses with up to £1 billion in turnover.
We harness the power of technology, data, and AI to provide businesses with advanced warnings of cyber risks. Our AI-powered platform assesses cyber risks in real-time, enabling our broker partners to customise quotes and deliver clear, easy-to-understand policies for their clients.
Policyholders benefit from hands-on support before, during, and after a cyber event. This includes cyber risk consultations with our Cybersecurity Resources team, real-time security recommendations, personalised risk assessments, micro penetration testing, free cybersecurity awareness training for all employees throughout the first policy year, and dedicated in-house claims support.
Stand F32

DUAL
DUAL is a different kind of underwriting agency. We believe people and relationships are what matters most. Building strong relationships with our brokers is at the heart of our people-first approach. This drives collaboration with the ultimate goal of delivering solutions that help meet the needs of our brokers, their clients and our strategic partners. In fact, for more than 25 years, DUAL has built a reputation as trusted industry experts with specialist underwriting knowledge and experience across a broad range of business lines. We provide products and services that work for you, delivered by some of the best underwriters in the market.
Stand B11

Ecclesiastical
Our specialist approach and charitable purpose is what makes us unique.
We’re a forward-thinking organisation which has built a best-in-class reputation of being one of the most trusted specialist insurers for our ability to cover complex risks.
With significant capacity in insurance solutions, backed by an award-winning claims and risk management expertise, we’ve grown and entered new markets. And with your support, we aim to double in size to give back more.
Proudly part of the Benefact Group, we give all available profits to charity, and plan to donate £250m by the end of 2025 through our ‘Movement for Good’.
Visit us on stand C40 to learn more and nominate your favourite charity for a chance to win a
donation!
Art & Private Client |Charity | Care | Education | Faith | Heritage | Leisure | Office Professions |
Real Estate | Schemes
Stand C40

Gallagher
Gallagher is a leading global insurance, risk management and consulting services company which supports clients in more than 130 countries around the world through a network of correspondent brokers and consultants. In the UK Gallagher has more than 7,000 employees specialising in risk management, and insurance solutions, for corporate, commercial and personal customers. Through a regional network of branches based in communities across the UK, and its specialty London market operations, Gallagher offers tailored insurance programmes and coverage for both UK and international clients. It is also one of the UK’s leading employee benefit and reward, employee communication and financial planning consultancies and is dedicated to providing local service and support to businesses, backed up by national industry specialism and global reach.
Stand B10

LexisNexis® Risk Solutions
LexisNexis Risk Solutions is a leading provider of data and advanced analytics solutions, helping leading insurance companies automate and improve critical business processes, reduce expenses, combat fraud and gain pivotal insights to differentiate and deliver higher levels of customer experience across multiple lines of business.
Stand D40

Markel
Markel is a leading specialist insurer, serving regional brokers and UK SMEs. We are proud to empower, support and protect over one million UK customers with specialist insurance, tax and legal solutions. We’re specialists and have provided sector-specific solutions for over 30 years. In that time, we've established a strong reputation for technical excellence, product innovation and service excellence to the broking community. Whether it’s access to 24/7 legal advice, tax and R&D support or a debt recovery service, we understand the day-to-day challenges facing our customers. We put people first because we believe in the power of relationships and doing what’s right.
Stand B2

Mission Underwriters
With 28 MGAs across the US, UK, and Europe, we offer unparalleled access to targeted lines of business backed by guaranteed A- rated, 5-year capacity. By investing in elite underwriters and transforming their expertise into thriving, independent MGAs, Mission creates unique opportunities for brokers to grow their business. Our approach combines startup agility with established backing, giving you direct access to specialised insurance solutions your clients need. Our streamlined platform ensures quick response times and efficient placement. Partner with Mission's MGAs and experience excellence without compromise – where exceptional underwriting meets unmatched service delivery. Mission MGAs think differently. Meet with us and build partnerships that drive growth.
Stand D28

Munich Re Specialty
Munich Re Specialty - Global Markets combines specialty expertise, capabilities, and products to offer partners and customers access to a wide range of specialty insurance solutions and services. When partnering and working with Munich Re Specialty - Global Markets you gain a dedicated partner committed to understanding your needs and delivering a tailored solution. You also benefit from claims, underwriting, and risk management services powered by a network of trusted advisors across the globe. Thanks to Munich Re’s renowned stability, robust financial backing, and dedication to the industry, we provide a wide-range of solutions and services worldwide to cater to diverse client needs.

Pearson Ham Group
Pearson Ham Group is a specialist pricing consultancy helping clients improve performance through better pricing decisions. Our team brings real industry experience with consulting expertise to deliver successful outcomes for clients. In the competitive UK insurance sector, agility is paramount,
and our insurance price tracker provides daily, actionable data on market and competitor pricing and its impact on your performance. By running daily quotes on the major UK price comparison
websites, we enable clients to track market movements and respond quickly to changes. Core
premium is just one element influencing customer choice, and we can provide insights on related
elements of the proposition such as compulsory excess, ancillary pricing, and premium finance
architecture. Our benchmarking reports deliver detailed analyses of competitor strategies in these
areas, equipping you with the insights needed to optimise your approach. Partner with Pearson Ham
Group to stay ahead in a dynamic market and achieve a competitive advantage through more
informed decisions. 80% of top UK insurers rely on our insights, can you afford not to?
Stand G55

Verisk
Verisk is a strategic data analytics and technology partner to the global insurance industry. We help (re)insurers, brokers, and MGAs make more informed decisions across underwriting, policy admin, and claims. Our underwriting solutions help you make faster and more accurate decisions for home, commercial, motor, health, and travel insurance through real-time data enrichment, property attributes, perils models, vehicle information, and medical risk assessment tools. Built for automation and e-commerce, our Ignite policy admin solution offers a complete back and front office system for insurance businesses: prospect capture, new business, MTAs, cancellations, renewals, ratings, document production, payments, buying online, and integrated accounts. Our fraud detection and claims solutions enhance efficiency, minimise expenses, and expedite claims processing for property, motor, and personal injury claims.
Stand D48