It’s great to be back at BIBA this year. This event is one of the highlights of our calendar – a chance to connect with brokers, catch up with friends and colleagues across the industry, and celebrate the brilliant sector we’re all proud to be part of.

Over the past year, we’ve stayed focused on what matters most: delivering exceptional service for brokers through local expertise and straight-forward platforms. With 11 regional offices across the UK, we’re committed to being close to the communities you serve and to giving you access to real, local decision-makers who understand your market.

We’re proud to have maintained a 5‑star rating in the 2025/26 Insurance Times Commercial Lines Survey, and last year, brokers voted us Number 1 Software House Insurer for the third year running – recognition that means a great deal to us.

At the same time, we’ve continued to invest heavily in our digital capabilities. We’ve enhanced our platforms to give you faster, smoother access to underwriting decisions; strengthened our use of data and AI to boost efficiency; and built even greater flexibility into our systems so we can adapt quickly as market needs evolve.

Broker feedback shapes our strategy, our priorities and our improvements – from product enhancements to service developments and digital upgrades. When you tell us something matters, we act on it.

These awards and innovations reflect a strategy that remains consistent and clear: combining local expertise with digital excellence, underpinned by strong broker and customer‑centric propositions. And that focus isn’t changing.

We’re excited for the conversations ahead at BIBA – and even more excited about what we can achieve together in the year to come.