Fringe Stage
The BIBA Fringe Stage is a popular feature within the Exhibition Hall, offering delegates a vibrant and engaging space to discover fresh ideas and insights. The Fringe is open to ALL attendees at no extra cost. Delegates can drop in for a series of 30‑minute presentations and workshops delivered by exhibitors on a wide range of topics.
Building on the success of 2025, the Fringe Stage returns for 2026 with a full programme running across both days providing an interactive, informative and enjoyable experience for all attendees.
Seminar and Fringe sessions at The BIBA Conference are CII accredited and count towards your CPD hours.
13 MAY
Wednesday
10:00 - 10:30
Building Growth‑Focused Broker Partnerships That Deliver
Hosted by Intact Insurance
In a market where reliability and true partnership are increasingly vital, Intact Insurance is focused on showing up consistently and delivering on our promises. This session explores how our commitment to Ease and Expertise is helping brokers grow through deeper business understanding, faster responses and more agile decision making. We will share how being closer to our brokers, clearer and more connected enables us to identify opportunities earlier and support brokers with decisions based on data and insight. Attendees will gain practical takeaways on building stronger, more collaborative trading relationships that create advocacy, unlock commercial value, and make it easier to do business.
By attending this presentation delegates should be able to:
- Explain and apply the principles of Ease and Expertise to strengthen growth focused broker–insurer partnerships by the end of the session.
- Identify and demonstrate practical behaviours that improve responsiveness, proximity, and collaboration in day to day trading.
- Analyse how deeper business insight can be used to identify and pursue shared growth opportunities within broker–insurer relationships.

Tovah Grosscurth
Tovah Grosscurth
Managing Director, Commercial Lines, Intact Insurance
Session details:
11:00 - 11:30
Guiding Through Crisis: The hidden impact of claims on Brokers
Hosted by Ecclesiastical
Almost 40% of brokers report in our recent mental health survey, that they feel overwhelmed at work. In moments of crisis, clients enter the claims journey frightened and vulnerable, relying on brokers to guide them through emotional uncertainty. This session brings together a panel hosted by psychologist Dr Simon Moore, alongside UKGI Marketing Director, Lara Bealing and UKGI Claims Director, Jeremy Trott of Ecclesiastical Insurance. Together, they’ll explore the emotional toll trauma places on brokers and why safeguarding Broker wellbeing is essential. The panel will discuss trauma‑aware processes, compassionate communication, and meaningful partnership, that strengthens support for brokers and clients.
By attending this presentation delegates should be able to:
Identify key emotional or behavioural signs that indicate when a broker may be experiencing claims‑related stress.
Describe two trauma‑aware communication techniques that help brokers manage distressed clients more effectively.

Dr Simon Moore
Dr Simon Moore
Psychologist
Session details:

Jeremy Trott
Jeremy Trott
UK Claims Director, Ecclesiastical
Session details:

Lara Bealing
Lara Bealing
UKGI Marketing Director, Ecclesiastical
Session details:
12:00 - 12:30
Markel Fringe
Hosted by Markel
Further information will be shared soon.

To be announced
To be announced
Session details:
13:00 - 13:30
From AI hype to operational impact: How brokers can safely automate manual work in weeks
Hosted by Unitary
Brokers still rely heavily on manual workflows across spreadsheets, email, and platforms. This administrative work drains brokers’ time, compresses margins, and increases the risk of error. AI presents an opportunity to change this, automating manual processes and giving time back to brokers. But many firms struggle to implement AI due to fragmented legacy systems, strict regulation, and an overwhelming number of tools and vendors. This session provides practical guidance on how to deploy AI that works in the systems you already use. Delegates will gain a framework for identifying high-impact automation opportunities, and learn how to deploy safely within regulated environments.
By attending this presentation delegates should be able to:
- Describe the operational and economic pressures driving the shift from headcount-driven growth to AI-enabled brokerage operating models.
- Identify high-ROI broker workflows where automation can reclaim significant operational capacity, including submission intake, policy servicing, claims routing, and reporting processes.
- Explain the differences between traditional automation approaches (e.g., RPA and CRM workflows) and modern AI-driven automation solutions used in broker operations.
- Specify practical steps for deploying automation quickly while maintaining compliance, governance, and measurable operational outcomes.

Sasha Haco
Sasha Haco
CEO & Co-founder, Unitary
Session details:

Naz El-Sayegh
Naz El-Sayegh
VP Sales, Unitary
Session details:
14:00 - 14:30
The Agentic Broker Platform
Hosted by Salesforce
At The BIBA Conference 2026, discover a broker platform designed to transform how your team works. We're shifting you from manual data entry to intelligent orchestration empowering your brokers to focus on high-value client advice while AI handles routine tasks.
By attending this presentation delegates should be able to:
- Describe the transition from traditional CRM management to AI-driven task orchestration and how this reduces manual data entry requirements.
- Explain how the Agentic Broker platform redistributes administrative workloads, allowing brokers to prioritise high-value client advice over routine tasks.

Ben Turner
Ben Turner
Area Vice President, Insurance UKI, Salesforce
Session details:

Jasmine Arora
Jasmine Arora
Industry Advisor, Insurance UKI, Salesforce
Session details:
15:00 - 15:30
Consumer Duty in Action: How Insurers and Brokers Can Prove Better Outcomes for Vulnerable Customers
Hosted by IP Integration
Consumer Duty has raised the bar for insurers and brokers – and the FCA is increasingly asking firms to prove the outcomes customers actually experience, particularly those in vulnerable circumstances. This session explores what “good outcomes” now look like in practice and how firms can confidently evidence them. Through regulatory insight and real-world examples, we’ll examine how insurers and brokers are identifying vulnerability earlier, monitoring customer interactions more effectively, and strengthening oversight across the entire customer journey. Attendees will leave with practical ideas for reducing regulatory risk, improving governance and demonstrating outcomes clearly and consistently at scale. Those interested can also take part in a follow-up tech readiness assessment to evaluate their organisation’s capability to evidence outcomes effectively.
By attending this presentation delegates should be able to:
- Describe the FCA’s evolving expectations under Consumer Duty and define what regulators consider evidence of good outcomes for vulnerable customers within insurance customer journeys.
- Identify the key operational risks that can prevent insurers and brokers from evidencing good customer outcomes, including limitations in interaction monitoring, vulnerability identification and governance oversight.
- Explain how data, analytics and automation can be used to measure customer outcomes more effectively by monitoring interactions, identifying vulnerability earlier and producing defensible management information.
- Summarise practical steps insurers and brokers can take to strengthen their operating model and produce clearer evidence of customer outcomes for regulators and internal governance.

Craig Farley
Craig Farley
AI & CX Strategist, IP Integration
Session details:

Ritchie Butters
Ritchie Butters
Director of Sales & Channel, IP Integration
Session details:
16:00 - 16:45
The Future of Motor: What Brokers need to do now
Hosted by ERS
In the next five years, motor insurance could be turned on its head, driven by a shift in mobility as new forms of transport become embedded in our lives. Shared and autonomous mobility are evolving quickly, raising important questions for insurers, regulators and brokers alike. What comes first: the technology, the regulation, or the cover? As these mobility models move into the mass market, brokers will play a pivotal role, navigating split liability across Motor, Public, General and Product Liability, alongside emerging cyber risks. For Personal Lines brokers, the shift towards more commercial thinking has already begun. In this session, we’ll help brokers navigate the future of mobility, understand what the next five years could mean for their business, and explore the practical steps they can take now to start preparing.
By attending this presentation delegates should be able to:
Describe how shared and autonomous mobility models are reshaping the motor insurance landscape in the UK.
Explain the regulatory and insurance challenges created by evolving mobility technology.
Identify how liability may shift and split across Motor, Public Liability, General Liability and Product Liability in new mobility models.
Recognise the growing importance of cyber risk within connected and autonomous vehicle ecosystems.
Assess the commercial implications for Personal Lines brokers and the opportunities to expand into Commercial Lines.
Apply practical steps to prepare their brokerage for mobility-driven risk changes over the next five years.

Suraj Sachdev
Suraj Sachdev
Head of Motor Innovation, ERS
Session details:

Chris Moore
Chris Moore
Head of iBott, Apollo
Session details:

Dan Severin
Dan Severin
Head of Insurance, Bolt
Session details:

Samantha Bartlett-Shaw
Samantha Bartlett-Shaw
Global Insurance Product Manager, Jaguar Land Rover
Session details:
14 MAY
Thursday
10:00 - 10:30
TIME:TO Utilise Guernsey re/insurance vehicles
Hosted by Guernsey Finance
This presentation aims to show brokers and MGAs how utilising Guernsey-based (re)insurance vehicles can enhance client offerings, create new revenue opportunities, and strengthen long-term relationships. It explains why Guernsey is Europe’s leading domicile - highlighting its regulatory strength, financial stability, tax advantages, and deep industry expertise. The audience is introduced to a range of structures, including client captives, broker-owned and MGA-owned insurers, and PORC/POIC models, with real-life examples illustrating how these vehicles unlock underwriting profit and capacity. The session also outlines key practical considerations such as governance, regulation, capital, and setup processes to help firms evaluate and implement captive solutions effectively.
By attending this presentation delegates should be able to:
Explain the rationale and key benefits of establishing structures in Guernsey.
Describe and compare the different vehicles available to brokers and their clients.
Identify and assess the practical considerations involved in establishing a Guernsey re/insurance vehicle.

John Rowson
John Rowson
Managing Director, Howden (Guernsey)
Session details:

Ben Davies
Ben Davies
Client Manager, WTW (Guernsey)
Session details:
11:00 - 11:30
Vulnerable customers - What does market leading practice look like?
Hosted by CII
This panel debate brings together vulnerable customer experts and insurers exploring the lived experience of customers in vulnerable circumstances. Focusing on real insurance customer journeys, the discussion will move beyond compliance-led thinking to ask what truly market-leading practice looks like – and whether doing the right thing is also better for business. The panel will share insights from a continuing programme that captures views from charities, customers and insurance providers. With 49% of UK adults showed one or more characteristics of vulnerability in 2024 (FCA Financial Lives Survey), improving outcomes for vulnerable customers ultimately improves outcomes for everyone.
By attending this presentation delegates should be able to:
- Explain the lived experience of marginalised and vulnerable insurance customers by drawing on insights from charities, customer stories, and providers participating in the ongoing insight programme.
- Evaluate the limitations of compliance led approaches to vulnerability and identify what market leading, customer centred practice looks like across key stages of the insurance customer journey.
- Assess how improving outcomes for vulnerable customers strengthens overall business performance, using evidence such as the FCA’s finding that 49% of UK adults show characteristics of vulnerability, and exploring how designing for vulnerability improves experiences for all customers.

Ian Simons
Ian Simons
Content and Capabilities Director, CII
Session details:

Lindsay Foley
Lindsay Foley
Customer Experience Lead, Allianz Personal UK
Session details:

Michael Hilton
Michael Hilton
Director, Three Hands Insight
Session details:

Mike Ellicock
Mike Ellicock
Chief Executive, Plain Numbers
Session details:
12:00 - 12:30
TIME:TO Reinvent your career
Hosted by CII
The insurance industry is changing fast, like the world around us. Now is a great moment to rethink what you want from your career. In this session, we’ll look at how roles in broking and across the market are shifting, how new technology like AI is reshaping everyday work, and why a softer market brings both challenges and opportunities to grow. With the UK sitting at the heart of global insurance, and a general talent shortage in the market there is a gap for those willing to learn, adapt and try something new. Join us to explore practical considerations for your future career.
By attending this presentation delegates should be able to:
- Describe how current market dynamics - including the soft market and global talent shortages - are influencing career paths within insurance.
- Identify emerging skill requirements across broking and wider market roles, including both technical and behavioural capabilities.
- Explain the impact of new technologies such as AI on day‑to‑day workflows and long‑term career development in the insurance sector.

Isha Patel
Isha Patel
Group Commercial Director, Partners&
Session details:
13:00 - 13:45
Mental Health & Self Protection Event
Hosted by Han Lon & The BIBA Manchester Committee
Discover practical ways to reduce stress, build resilience, and protect your wellbeing in today’s high‑pressure business environment. This interactive session blends evidence‑based mental health techniques with gentle Qigong movements and core principles of self‑protection to help you stay calm, focused, and safe in challenging situations. Led by an experienced trainer, the session offers simple skills you can use immediately to improve balance, clarity, and confidence at work and beyond.
By attending this delegates should be able to:
Identify personal stress triggers and explain how specific evidence‑based techniques can be used to improve emotional regulation in high‑pressure situations.
Demonstrate a sequence of gentle Qigong movements designed to support grounding, relaxation, and focused breathing.
Apply core principles of self‑protection and develop a simple daily wellbeing routine to enhance calm, clarity, and confidence over the next four weeks.

Derek O'Hanlon
Derek O'Hanlon
CEO & Founder, Han Lon
Session details:
Fringe Stage sessions are delivered by third party companies and reflect their individual views. BIBA cannot guarantee the accuracy or completeness of the content and accepts no responsibility or liability for any loss arising from reliance on the information provided in these presentations.
Coming soon
Every Fringe session provides a valuable opportunity for attendees to delve deeper into various topics and discover new avenues for revenue generation. The Fringe is open to ALL attendees at no extra cost and will add immense value to your overall experience at the Conference.
If you’re an exhibitor who is interested in hosting a Fringe session please contact us below.
Sponsored by:

Aviva
Aviva are delighted to return as Principal and Keynote sponsor for the 2026 BIBA Conference. Our partnership with BIBA, as with brokers, is central to driving success for customers and the industry. In a fast-changing market, we’re here to help brokers navigate the complexity, seize opportunities, and deliver outstanding outcomes for our shared customers. Together, we’ll keep building a stronger, more resilient broker community and take our partnerships from strength to strength. We know the BIBA team have another fantastic event planned, and we can’t wait to connect with brokers in Manchester next May.

Intact Insurance
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. For years, we’ve protected businesses and people, adapting to change and navigating uncertainty. Now, as Intact Insurance, we’re focused on making insurance simpler, faster, and more responsive – so you can move forward with confidence. Backed by global expertise and a commitment to service that feels different, Intact Insurance delivers expert solutions, practical insights, and 24/7 claims support when it matters most. For you, this means fewer roadblocks, quicker decisions, and a partner who understands your world. Intact Insurance – built on experience, driven by values, and here to help you thrive.

Allied World
Allied World is a global provider of insurance and reinsurance solutions. We have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. Allied World underwriters a diverse portfolio of risks, from SMEs to FTSE 100 companies, and is committed to delivering commercial underwriting expertise, excellent service and responsiveness. We are a subsidiary of Fairfax Financial Holdings Limited, and we benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our capital base is strong, our solutions anticipate rather than react to changing trends, and our teams are focused on establishing long-term relationships that are mutually beneficial.

ARAG
When ARAG UK was founded in 2006, the vision was the same simple yet revolutionary principle expressed by Heinrich Faßbender in 1935:
“To enable everybody, not just those who can afford it, to assert their legal rights. We remain committed to equal opportunities for all.”
In 2024, DAS UK was integrated into the ARAG family.
Broker & Insurer Products
We provide an innovative and comprehensive range of Legal Expenses Insurance (LEI) products and assistance products to brokers, underwriting agents and insurers.
Our LEI products offer legal protection to business, families, motorists, and landlords. We also sell a range of assistance products including Home Emergency, Landlord Emergency and Motor Breakdown.

AXA
AXA Insurance offers personal and commercial insurance, while AXA XL focuses on P&C and specialty
risks. AXA Health is AXA’s UK health and wellbeing specialist and AXA Partners is a B2B specialist,
providing solutions in assistance services.
Together, we cover individuals and businesses operating in diverse sectors, and distribute our
products through brokers, aggregators, corporate and retail partners and direct to the customer. We
work hard to become a genuine partner to our customers, summed up in our tagline ‘Know You
Can’.
We hope you’ll take the Time:To visit our stand where you can meet the One AXA Team.

Bravo Networks & Geo Underwriting
Bravo Networks is one of the UK’s leading insurance brokerage services providers, bringing together regional, independent brokers as a community. Our core purpose is to help grow, protect and support our members, using our collective strength to help them build long-lasting and meaningful relationships with our panel of Insurer partners. We embrace each members’ uniqueness and have designed a flexible proposition structured around what our members have told us they need for every stage of their business lifecycle.
Geo Underwriting is a specialist MGA offering tailored insurance solutions that cater to clients requiring cover that’s a bit more special. From construction and commercial to agriculture, leisure, marine and protection, Geo’s diverse range of products, housed together with market-leading brands, span multiple business sectors. Offering quality, bespoke products backed by experienced teams providing expert advice, excellent service and A-rated capacity, Geo gives brokers freedom of choice and greater reach within the UK insurance market.

Carpenters Group
Carpenters Group is a leading provider of insurance and legal services, with over 30 years’ experience delivering fully outsourced claims solutions.
Working in partnership with insurers, brokers and managing general agents, we combine deep insurance knowledge with legal expertise to support clients throughout the claims journey.
Our team of around 1,500 colleagues operates from seven locations across the UK, including Liverpool, Leeds, Manchester, Haywards Heath and Glasgow.
We pride ourselves on long-standing relationships built on trust, quality and innovation. As a technology-driven business, we continually invest in digital solutions to enhance customer experience and streamline processes.
Our services span motor and home claims, legal expenses, serious injury, credit hire and subrogated recovery, supported by a 24/7 FNOL centre.
At Carpenters Group, we are committed to doing the right thing for our clients, colleagues and communities, delivering exceptional outcomes every time.

CFC

Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations and employs approximately 40,000 people worldwide.

Close Brothers
As pioneers with more than 45 years’ experience in insurance premium finance, we continue to deliver award winning support through our strategic drivers of service, expertise and relationships.
Working in partnership with brokers, we offer practical support, unique data and insights, to reinforce business decisions and goals. Our wide range of products help all types of customers pay for their insurance, by spreading the cost over regular fixed monthly payments.
Together, we’ll help you unlock opportunities for your business and customers.

Cowbell Cyber
Coming soon

Defaqto
Pearson Ham is a multi-sector pricing consultancy and market leader in provision of market price tracking and insights services to UK insurers and brokers. Operating in Motor, Home, Van, Pet, Travel, and Landlord, our insights are used by 80% of leading insurers active in the price comparison website market.
It uses real consumer profiles to obtain over 670,000 prices every day, available to clients the next day at individual provider and product level. As well as price movements, Pearson Ham provides ‘real time’ information on new product launches, product changes, premium finance, and promotional messaging.
While underwriting performance relies on claims data, it’s crucial that retail trading is supported by an in-depth understanding of competitor strategies. Pearson Ham provides this, enabling its clients to make more informed decisions.

DUAL
DUAL's strength lies in it's local teams, whose knowledge of their market helps them better understand and meet clients’ needs. As one of the world’s largest MGAs, backed by highly rated insurance and reinsurance capacity providers, providing stability of coverage and unmatched underwriting expertise. With £1bn GWP across 27+ product lines, we’re trusted industry experts with specialist local underwriting experience in a broad range of business lines.
Our entrepreneurial spirit continues to drive profitable growth, reflected in our growing regional presence where there’s clear demand for service-led, solution-orientated capacity. We believe in local trading and have added to our regional footprint with offices in Manchester and Bristol.

Gallagher
Gallagher is one of the UK’s largest insurance brokers — with a UK-wide network of more than 50 branches and well-established specialty London market operations, delivering risk management solutions for corporate, commercial and personal customers.
We’re the broker of choice for more than 720,000 UK and international businesses and work with companies of all sizes — from sole traders, start-ups and SMEs to large businesses and multinationals — across a wide range of industry sectors to minimise their total cost of risk.
Our strong presence in the London market means we can leverage relationships with multiple specialist insurance partners to obtain the most effective cover for clients with large, complex or international needs. Similarly, our regional UK branches enable us to remain embedded in the communities we serve as a trusted advisor, providing local support and insurance solutions to businesses and private clients.
We are also the proud title partner of Premiership Rugby.

LexisNexis
RELX (LSE: REL/NYSE: RELX), a global provider of information-based analytics and decision tools for professional and business customers. For more
information, please visit www.risk.lexisnexis.com and www.relx.com.

Markel
Markel is a leading specialist insurer, serving regional brokers and UK SMEs. We are proud to empower, support and protect over one million UK customers with specialist insurance, tax and legal solutions. We’re specialists and have provided sector-specific solutions for over 30 years. In that time, we've established a strong reputation for technical excellence, product innovation and service excellence to the broking community. Whether it’s access to 24/7 legal advice, tax support or a debt recovery service, we understand the day-to-day challenges facing our customers. We put people first because we believe in the power of relationships and doing what’s right.

Munich Re Specialty
Munich Re Specialty provides specialty insurance solutions across key markets through a mix of technical underwriting, data insights and sector experience. As part of the Munich Re Group, you access strong financial backing and a global network of specialist teams across various regions.
You benefit from clear appetite guidance, responsive underwriters and support on complex risks. Our teams work closely with brokers on a wide range of sectors and lines, including property, casualty, marine, cargo, cyber and more. We focus on practical service, transparent terms and consistent communication.
We work with brokers who want a reliable partner with strong capacity and technical depth. Our aim is to help you place risks, build new products and give your clients support in an evolving risk environment.

Ryan Specialty
Ryan Specialty Underwriting Managers (RSUM): Powering Specialty Solutions
RSUM stands at the forefront of delegated authority underwriting, delivering innovative solutions for niche markets. Our international footprint spans the UK, Europe, the Middle East and Asia, reflecting rapid growth and commitment to meeting client and trading partner needs. Our diverse portfolio of MGAs led by experienced specialists, combines deep market knowledge with agility and precision.
Meet Two RSUM MGAs at BIBA:
- AQUEOUS UNDERWRITING
Award-winning and broker-focused, Aqueous provides SME insurance solutions with speed and simplicity. From Professional Indemnity to tailored SME packages for food, hospitality, and leisure sectors, we offer rapid quote-and-bind, A-rated carriers, and real underwriters delivering reliability.
- SQUARE PEGS
When standard products don’t fit, Square Pegs steps in. We craft bespoke insurance solutions for UK small and micro businesses through a cutting-edge electronic platform that gives brokers instant access to flexible, tailored solutions backed by A-rated insurers.

Verisk
We deliver data enrichment and actionable insights that empower Insurers, Brokers, and MGAs to make confident, informed decisions. Driving growth, reducing risk, and improving customer outcomes across home, commercial, and motor insurance.