OpenDialog is a leading provider of AI agents for regulated industries, helping insurers transform customer engagement across sales and service journeys. Its outcome focused agents – including Selma (AI Sales Agent), Jamie (AI Service Agent) and Rhea (AI Retention Agent) – are designed specifically for the complexity of live insurance environments.
Unlike generic chatbots or LLM wrappers, OpenDialog’s agents are built on four proprietary engines – Situation, Conversation, Personalisation and Insight – enabling compliant personalisation, real time behavioural decisioning, persistent memory and measurable performance improvement at scale.
Trusted by forward thinking insurers and partners, OpenDialog delivers tangible results including conversion uplift, re-engagement gains and operational efficiency, while meeting the governance and transparency standards required in regulated markets.
Founded in the UK, OpenDialog is building the interaction layer modern insurance has been missing – where AI doesn’t just converse, but drives outcomes that are trusted, governed and commercially accountable.